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  • 1.  Schedule Callback restrict to office hours

    Posted 08-15-2024 09:43
    No replies, thread closed.

    Hi all, 

    Is it possible to only show office hours in the dropdown box in an agent script when scheduling a callback? 

    Many thanks,


    #Unsure/Other

    ------------------------------
    Philip Campbell
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  • 2.  RE: Schedule Callback restrict to office hours
    Best Answer

    Posted 08-15-2024 19:07
    No replies, thread closed.

    Philip,

    You could possibly code something to achieve this, but if you wanted to tie it to that actual Schedules / Schedule Groups currently in place, you'd be out of luck.

    Please see this idea and give it some love!



    ------------------------------
    Paul Simpson
    Views expressed are my own and do not necessarily reflect those of my employer.
    ------------------------------

    Original Message


  • 3.  RE: Schedule Callback restrict to office hours

    Posted 09-03-2024 03:13
    No replies, thread closed.

    Hi, we are struggling with the same issue. The latest idea, not implemented yet was via flow, that bounces back an interaction if it isn't scheduled during a valid time. Not sure if this works out well, but might be a seed to start your own solution. Would love to hear how you finally mitigated your problem.



    ------------------------------
    Daniel Possekel
    Vattenfall GmbH
    ------------------------------

    Original Message


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