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  • 1.  Schedule Saving Errors

    Posted 07-16-2019 11:26
    No replies, thread closed.
    ​Our WFM team noticed this morning that we are unable to save schedule changes for a number of our Management Units. This isn't impacting all units but the units that are impacted come up with the error below. We typically see this error when someone else is making a change in the same schedule but with so many units impacted we don't believe that to be the issue.

    Is anyone else experiencing this issue?

    We actually had the same issue happen roughly 6 months ago and the solution given was to regenerate the affected schedules. I'm hoping we won't have to do that again as it takes a great amount of time to load activities back into schedules once regenerated. Any help/feedback is appreciated!

    Error that pops up notifying that the schedule change was not saved in PureCloud

    #Unsure/Other

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    Trey Smith
    Bright Horizons Family Solutions LLC
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  • 2.  RE: Schedule Saving Errors

    Posted 07-16-2019 11:53
    No replies, thread closed.
    Also seeing this on our org.

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    Pol Buckingham
    f'real foods llc
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    Original Message


  • 3.  RE: Schedule Saving Errors

    Posted 07-16-2019 12:23
    No replies, thread closed.
    Also affected by this, customer care case 0002583181 raised.

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    Braiden Woodward
    Foehn Ltd.
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    Original Message


  • 4.  RE: Schedule Saving Errors

    Posted 07-16-2019 13:11
    No replies, thread closed.
    By the way, Development discovered this problem earlier today, so they are already spinning on finding a proper fix.

    In the meantime, everyone affected should probably open cases so they know how widespread the problem is.

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    George Ganahl CCXP, GCP
    Principal Technology Consultant
    Genesys
    ------------------------------

    Original Message


  • 5.  RE: Schedule Saving Errors

    Posted 07-16-2019 13:18
    No replies, thread closed.
    Engineering was made aware of a potential issue at 11:50am EST. As of 12:39pm EST in US East region and by 12:59pm EST in all other regions, this issue should be resolved.

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    Jay Langsford
    Senior Director, Workforce Optimization Engineering
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    Original Message


  • 6.  RE: Schedule Saving Errors

    Posted 07-16-2019 13:21
    No replies, thread closed.
    Thank you, Jay!

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    George Ganahl CCXP, GCP
    Principal Technology Consultant
    Genesys
    ------------------------------

    Original Message


  • 7.  RE: Schedule Saving Errors

    Posted 07-17-2019 10:58
    No replies, thread closed.
    Thanks, Jay. Our team hasn't reported any issues so looks like all is good. Appreciate the quick response!

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    Trey Smith
    Bright Horizons Family Solutions LLC
    ------------------------------

    Original Message


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