Genesys Cloud - Main

Hi everyone,

We're currently in the process of integrating the OKTA platform with Genesys Cloud, aiming to leverage both SSO and SCIM functionalities.

While reviewing the SCIM documentation for Genesys Cloud, I noticed that it appears to support management of users and groups only. I was wondering if it's also possible to assign skills and queues to users via the SCIM API through OKTA?

Any insights or experiences would be greatly appreciated.

Thank you in advance!

Hello Mostafa,

I would take a look at the following links to see if they would help with your implementation.

https://help.mypurecloud.com/articles/troubleshoot-genesys-cloud-scim-identity-management/#tab2

https://developer.genesys.cloud/devapps/api-explorer-standalone

If not, you may want to reach out to the experts in the Genesys Cloud - Developer Community.

Hi everyone,

We're currently in the process of integrating the OKTA platform with Genesys Cloud, aiming to leverage both SSO and SCIM functionalities.

While reviewing the SCIM documentation for Genesys Cloud, I noticed that it appears to support management of users and groups only. I was wondering if it's also possible to assign skills and queues to users via the SCIM API through OKTA?

Any insights or experiences would be greatly appreciated.

Thank you in advance!

hej, Jason! Since you are sharing this, I will try my luck with asking a related question :) 
Can we assign a user to a workteam using this integration?

Hello Mostafa,

I would take a look at the following links to see if they would help with your implementation.

https://help.mypurecloud.com/articles/troubleshoot-genesys-cloud-scim-identity-management/#tab2

https://developer.genesys.cloud/devapps/api-explorer-standalone

If not, you may want to reach out to the experts in the Genesys Cloud - Developer Community.

Hi everyone,

We're currently in the process of integrating the OKTA platform with Genesys Cloud, aiming to leverage both SSO and SCIM functionalities.

While reviewing the SCIM documentation for Genesys Cloud, I noticed that it appears to support management of users and groups only. I was wondering if it's also possible to assign skills and queues to users via the SCIM API through OKTA?

Any insights or experiences would be greatly appreciated.

Thank you in advance!

Hey Kate,

Long time no speak!

I may be mistaken, but don't believe this is possible.

hej, Jason! Since you are sharing this, I will try my luck with asking a related question :) 
Can we assign a user to a workteam using this integration?

Hello Mostafa,

I would take a look at the following links to see if they would help with your implementation.

https://help.mypurecloud.com/articles/troubleshoot-genesys-cloud-scim-identity-management/#tab2

https://developer.genesys.cloud/devapps/api-explorer-standalone

If not, you may want to reach out to the experts in the Genesys Cloud - Developer Community.

Hi everyone,

We're currently in the process of integrating the OKTA platform with Genesys Cloud, aiming to leverage both SSO and SCIM functionalities.

While reviewing the SCIM documentation for Genesys Cloud, I noticed that it appears to support management of users and groups only. I was wondering if it's also possible to assign skills and queues to users via the SCIM API through OKTA?

Any insights or experiences would be greatly appreciated.

Thank you in advance!

Hi everyone,

We're currently in the process of integrating the OKTA platform with Genesys Cloud, aiming to leverage both SSO and SCIM functionalities.

While reviewing the SCIM documentation for Genesys Cloud, I noticed that it appears to support management of users and groups only. I was wondering if it's also possible to assign skills and queues to users via the SCIM API through OKTA?

Any insights or experiences would be greatly appreciated.

Thank you in advance!

Hi Mostafa,

I don't believe SCIM support queue mapping but it should let you map skills from OKTA to Genesys Cloud as the mapping documentation here lists 'Full URN: urn:ietf:params:scim:schemas: extension:genesys:purecloud:2.0: User:routingSkills.[].name' field.

Hi everyone,

We're currently in the process of integrating the OKTA platform with Genesys Cloud, aiming to leverage both SSO and SCIM functionalities.

While reviewing the SCIM documentation for Genesys Cloud, I noticed that it appears to support management of users and groups only. I was wondering if it's also possible to assign skills and queues to users via the SCIM API through OKTA?

Any insights or experiences would be greatly appreciated.

Thank you in advance!

Hi Mostafa,

I think you will have to achieve this in two ways:

• For queue membership you can provision users into a group & make the group a member of the queue.
• For skill control you execute as Orhun describes above.

Hope this helps, good luck!

Hi Mostafa,

I don't believe SCIM support queue mapping but it should let you map skills from OKTA to Genesys Cloud as the mapping documentation here lists 'Full URN: urn:ietf:params:scim:schemas: extension:genesys:purecloud:2.0: User:routingSkills.[].name' field.

Hi everyone,

We're currently in the process of integrating the OKTA platform with Genesys Cloud, aiming to leverage both SSO and SCIM functionalities.

While reviewing the SCIM documentation for Genesys Cloud, I noticed that it appears to support management of users and groups only. I was wondering if it's also possible to assign skills and queues to users via the SCIM API through OKTA?

Any insights or experiences would be greatly appreciated.

Thank you in advance!

Hi Mostafa,

I think you will have to achieve this in two ways:

• For queue membership you can provision users into a group & make the group a member of the queue.
• For skill control you execute as Orhun describes above.

Hope this helps, good luck!

Hi Mostafa,

I don't believe SCIM support queue mapping but it should let you map skills from OKTA to Genesys Cloud as the mapping documentation here lists 'Full URN: urn:ietf:params:scim:schemas: extension:genesys:purecloud:2.0: User:routingSkills.[].name' field.

Hi everyone,

We're currently in the process of integrating the OKTA platform with Genesys Cloud, aiming to leverage both SSO and SCIM functionalities.

While reviewing the SCIM documentation for Genesys Cloud, I noticed that it appears to support management of users and groups only. I was wondering if it's also possible to assign skills and queues to users via the SCIM API through OKTA?

Any insights or experiences would be greatly appreciated.

Thank you in advance!

I think what you've described is the best solution, but just for completeness there is another alternative: You could use SCIM to provision the user and assign skills, and define 'skill groups' that will automatically associate users with particular skills to a group, then add that skill group as a member of a queue. It's a bit more roundabout but means that SCIM only needs to manage users (and their skills) not group membership.

Hi Mostafa,

I think you will have to achieve this in two ways:

• For queue membership you can provision users into a group & make the group a member of the queue.
• For skill control you execute as Orhun describes above.

Hope this helps, good luck!

Hi Mostafa,

I don't believe SCIM support queue mapping but it should let you map skills from OKTA to Genesys Cloud as the mapping documentation here lists 'Full URN: urn:ietf:params:scim:schemas: extension:genesys:purecloud:2.0: User:routingSkills.[].name' field.

Hi everyone,

We're currently in the process of integrating the OKTA platform with Genesys Cloud, aiming to leverage both SSO and SCIM functionalities.

While reviewing the SCIM documentation for Genesys Cloud, I noticed that it appears to support management of users and groups only. I was wondering if it's also possible to assign skills and queues to users via the SCIM API through OKTA?

Any insights or experiences would be greatly appreciated.

Thank you in advance!

Hi Mostafa,

I think you will have to achieve this in two ways:

• For queue membership you can provision users into a group & make the group a member of the queue.
• For skill control you execute as Orhun describes above.

Hope this helps, good luck!

Hi Mostafa,

I don't believe SCIM support queue mapping but it should let you map skills from OKTA to Genesys Cloud as the mapping documentation here lists 'Full URN: urn:ietf:params:scim:schemas: extension:genesys:purecloud:2.0: User:routingSkills.[].name' field.

Hi everyone,

We're currently in the process of integrating the OKTA platform with Genesys Cloud, aiming to leverage both SSO and SCIM functionalities.

While reviewing the SCIM documentation for Genesys Cloud, I noticed that it appears to support management of users and groups only. I was wondering if it's also possible to assign skills and queues to users via the SCIM API through OKTA?

Any insights or experiences would be greatly appreciated.

Thank you in advance!