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  • 1.  Scorecard Points

    Posted 04-24-2025 08:08
    No replies, thread closed.

    Are the points for both Conformance and AHT in the representatives scorecard able to be changed to match our departments review tools.  If they are, can you share how to update them?  Thanks!

    Rob

    rluckett@apgfcu.com


    #Dashboards
    #Metrics

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    Rob Luckett
    Workforce Analyst Manager Member Service Center
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  • 2.  RE: Scorecard Points
    Best Answer

    Posted 04-25-2025 04:49
    No replies, thread closed.

    Hi Rob

    There is information on Configure external metrics for performance scorecards in the resource center



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    Sam Jillard
    Online Community Manager/Moderator
    Genesys - Employees
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    Original Message


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