I am experiencing the same issue. Based on my analysis, it's the recording issue, not playback. Per the discussion I had with one of the engineer, the individual told me I need to restart my windows service. That said, I am not able to locate any windows service required or used by the Genesys client application.
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Lim Vo
Patelco Credit Union
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Original Message:
Sent: 04-21-2023 11:09
From: Daniel Ho
Subject: Screen Flickering during Screen Recording
Probably an issue you can take up with Genesys Care. Do you know if this is a playback issue or a capture issue -- for example, does the flickering happen if you download the video and playing it back? Or, when playing it back by another user & machine?
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Daniel Ho
Product Line Manager – Recording and Quality Management, Genesys Cloud
Workforce Engagement Management (WEM)
Original Message:
Sent: 04-20-2023 13:01
From: Shelby Cronk
Subject: Screen Flickering during Screen Recording
Does anyone know why a screen recording may be showing as "flickering" when reviewing?
#QualityManagement
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Shelby Cronk
ConvergeOne, Inc.
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