Workforce Engagement Management

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  • 1.  Screen Recording Playback UI Update

    GENESYS
    Posted 7 days ago

    Hello Genesys Community!

    We are making slight changes to the Screen Recording Playback UI, the enhancement will improve usability by introducing icons with fresher and modernized look and feel. In addition, the icon and its spacing will auto adjust in the event when the screen is in reduced resolution to avoid icon cluttering and overlapping.

    The UI refresh consists solely of stylistic enhancements and does not impact the functionality of the Screen Playback UI or the order of placement for each icon.

    Current View

    Current Playback View

    New View

    New Playback View

    Current View (Reduced Resolution)

    Current View (Reduced)

    New View (Reduced Resolution)

    New View (Reduced)

    #WorkforceManagement


    #Interaction/ScreenRecording

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    Fred Huang, Product Manager, WEM
    Genesys - Employees
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  • 2.  RE: Screen Recording Playback UI Update

    GENESYS
    Posted 4 days ago

    Hey WEM Community,

    Don't miss this update from Fred.



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    Tracy
    Genesys
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  • 3.  RE: Screen Recording Playback UI Update

    Posted 3 days ago

    Hi Fred,

    When is this change occurring? This week or sometime in the future?

    Thank you,



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    Gina Foran
    Henry Ford Health
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  • 4.  RE: Screen Recording Playback UI Update

    GENESYS
    Posted 3 days ago
    Edited by Yuan-Chieh Huang 3 days ago

    Hi Gina, the current schedule for this change to happen is late August.



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    Fred Huang, Product Manager, WEM
    Genesys - Employees
    ------------------------------



  • 5.  RE: Screen Recording Playback UI Update

    Posted 3 days ago

    Dear @Yuan-Chieh Huang, thank you for this UI updates.  Are you aware of any plans for an overall revamp of the screen recording player?  The ability to see a continues video+audio of the call instead of independent videos of each segment, or the ability to download the entire call in a single .mp4 file.  Let me know, thank you.



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    Luis Fajardo
    Life Extension
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