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  • 1.  Screen recording with Genesys Cloud through a web browser: Action needed for upcoming browser updates

    Posted 09-26-2025 10:14
    Edited by Tracy Vickers 10-06-2025 04:19

    Web browsers to prompt for local network access starting with Chrome 141

    Starting September 30, 2025, Chrome 141 will introduce a new permission requirement for Local Network Access (LNA).

    With this update, users who log in to Genesys Cloud through a web browser and have configured screen recording in loopback mode will see a prompt requesting access to their local network. To ensure screen recording continues to function correctly with the Genesys Cloud Background Assistant (GCBA), users must select Allow when prompted. If access is denied, screen recording will not start.

    Microsoft Edge 141 (expected October 2, 2025 release) and Firefox 144 (expected October 14, 2025 release) will implement similar changes.

    Registry configuration to bypass the prompt

    To minimize user disruption, configure the following registry settings to prevent the prompt from appearing. Ensure the URL in the registry matches the specific URL used to connect to Genesys Cloud. This configuration can be deployed across the user base using your preferred enterprise endpoint management software.

    Chrome
    Software\Policies\Google\Chrome\LocalNetworkAccessAllowedForUrls\1 = https://apps.mypurecloud.com

    Edge
    SOFTWARE\Policies\Microsoft\Edge\LocalNetworkAccessAllowedForUrls\1 = https://apps.mypurecloud.com

    For more details, visit:


    #ScreenRecording

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    Fred Huang, Product Manager, WEM
    Genesys - Employees
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  • 2.  RE: Screen recording with Genesys Cloud through a web browser: Action needed for upcoming browser updates

    Posted 10 days ago

    Hi Fred,

    Apart from registry configuration, how can we do it on browser's setting? Can't find a way.

    Customer is accessing the link provided in the documentation and asking below question:

    Can you please confirm which policy we need to enable for Chrome? Because the link for the Chrome that you provided me has 142 policies.

    I am not too sure where they are seeing these policies.

    Regards,

    Bhusara

    Thanks!



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    Bhusara Khan
    Technical Support Engineer
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    Original Message


  • 3.  RE: Screen recording with Genesys Cloud through a web browser: Action needed for upcoming browser updates

    Posted 10 days ago

    Hi Bhusara,

    For documentation from Google, you can find it in Local Network Access Allowed section, or access from below URL

    https://chromeenterprise.google/policies/#LocalNetworkAccessAllowedForUrls

    I don't believe you can customize this setting in the browser. If not set from the registry, the agent needs to click allow when this prompt for Local Network Access pops up.



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    Fred Huang, Product Manager, WEM
    Genesys - Employees
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    Original Message


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