Hi All,
Does anyone have any information or insight on why screen recordings could be failing intermittently for a specific agent? We have one WFH agent that sometimes has screen recordings on calls and sometimes doesn't. They are using the desktop app. The logs show that a screen recording has failed but we are unable to decipher why that may be happening? Could it be a bandwidth issue from work from home? There are calls that have the screen recordings and it is happening on all queues.
Thanks in advance!
Penny
#QualityManagement#Reporting/Analytics------------------------------
Penny Petrie
Camis Inc
------------------------------