SeowLengNg | 2021-09-07 11:26:46 UTC | #1
Hi,
I would like to know do Web Messaging support Screen Share or Co-Browse? If yes, can you please share me the link how to configure it?
Between, is it possible for us to pop up a survey link to the caller when the messaging is end. Any end event we can detect?
Thank you!
Best Regards,
Seow Leng
tim.smith | 2021-09-07 13:06:55 UTC | #2
Screen share is only supported with web chat 1.1. You can request new features and share your use case at https://genesyscloud.ideas.aha.io/.
Angelo_Cicchitto | 2021-09-08 14:03:07 UTC | #3
Hi Seow Leng! We are already working on a new version of Co-browse that will work with Web Messaging. Updates will be provided through the corresponding Idea: https://genesyscloud.ideas.aha.io/ideas/CLDIG-I-449 We're expecting a Beta release to be available towards end of this year. Regarding survey link: there is no event on Messenger side, also because of the asynchronous nature, the conversation doesn't really "end" at the moment (as you would experience with traditional chat solution), but rather expires after inactivity.
This post was migrated from the old Developer Forum.
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