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  • 1.  Screen Share to a Mobile Device

    Posted 03-17-2021 16:30
    No replies, thread closed.
    Has anyone tested or tried using screen share to a Mobile Device.  Use Case:  The customer from their phone browser goes to the customer Web Page and starts a Chat Session, the agent asks that the customer shares their screen.  Works great from a desktop but wonder if it will work on a mobile device?
    #Ask Me Anything (AMA)

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    Martin Bunting
    i3Vision Technologies Inc.
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  • 2.  RE: Screen Share to a Mobile Device

    Posted 03-19-2021 13:06
    No replies, thread closed.
    Cobrowse.io from AppFoundry says they support mobile screen share:  Genesys AppFoundry - Cobrowse.io (mypurecloud.com)


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    Robert Wakefield-Carl
    Avtex Solutions, LLC
    Contact Center Innovation Architect
    robertwc@avtex.com
    https://www.Avtex.com
    https://RobertWC.Blogspot.com
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  • 3.  RE: Screen Share to a Mobile Device

    Posted 03-19-2021 13:19
    No replies, thread closed.
    Thanks.

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    Martin Bunting
    i3Vision Technologies Inc.
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