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Screenpop returning ObSSOCookies null value in Iframe under Pruecloud Framework

  • 1.  Screenpop returning ObSSOCookies null value in Iframe under Pruecloud Framework

    Posted 06-05-2025 19:21

    AshokKumarThammara | 2021-08-06 13:09:00 UTC | #1

    Hi All, We are getting the below error on our Inhouse developed screen pop application embedded within PureCloud framework. It worked with no issues before the Chrome upgrade but stopped working after it. We facing same issue with purecloud Desktop version is - 2.4.614 as well. Error Description & Screenshot we are getting error "Cookies must enabled to login " while loading screen pop application in under purecloud > Script-> Webpage Source Web page source using iframe to load screenpop.

    In this Iframe is not allowing to store ObSSOCookies values

    Please find the below error images.

    We tried the below steps to resolve but not helped we made X-frame-option to ALLOWALL on IIS Server .Also included below changes on IIS server settings. <rewrite>

    • <outboundRules>*
    • <rule name="Add SameSite" preCondition="No SameSite">*
    • <match filterByTags="None" serverVariable="RESPONSESetCookie" pattern="." negate="false" />
    • <action type="Rewrite" value="{R:0}; SameSite=None; Secure" /> *
    • </rule>*
    • <preConditions>*
    • <preCondition name="No SameSite">*
    • <add input="{RESPONSESetCookie}" pattern="." />*
    • <add input="{RESPONSESetCookie}" pattern="; SameSite=None; Secure" negate="true" />*
    • </preCondition> *
    • </preConditions>*
    • </outboundRules>*
    • </rewrite>*

    anon11147534 | 2021-08-12 14:59:07 UTC | #2

    Hi,

    Please report this issue to Care. It's possible that the latest chrome version isn't working correctly with the PureCloud Framework.

    system | 2021-09-12 14:59:34 UTC | #3

    This topic was automatically closed 31 days after the last reply. New replies are no longer allowed.

    This post was migrated from the old Developer Forum.

    ref: 11678



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