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  • 1.  Script Button

    Posted 07-17-2024 14:50
    No replies, thread closed.

    Hi there!

    I appreciate all the help on my last post. It looks like there is a way to put a button on the script so agents can request an evaluation for the call. Is there a link that can be tied to the button on the script? 

    Button script component - Genesys Cloud Resource Center (mypurecloud.com) It looks like this only gives options for a set action list if you are using this option with a Genesys script


    #Omni-ChannelDesktop/UserInterface

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    Caitlyn Petrousek
    eFinancial, LLC
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  • 2.  RE: Script Button
    Best Answer

    Posted 07-17-2024 21:32
    No replies, thread closed.

    Hi Caitlyn

    Agent script lets you create custom actions, and assign that custom action to a button. that custom action can include many different steps. Open a url, call a dataction, check if a variable is a certain value and if it is then do something else etc. In there you could call a data action that calls a Genesys API to create an evaluation (not sure if that works for a call in progress) or any other API call to other systems or Genesys, making it very versatile.

    https://help.mypurecloud.com/articles/define-custom-script-action/

    If you outline exactly what you want the button to do, I'm sure someone here can help with any specifics you are missing.



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    Anton Vroon
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    Original Message


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