Genesys Cloud - Main

 View Only

Sign Up

  Thread closed by the administrator, not accepting new replies.
  • 1.  Scripter Usage

    Posted 03-17-2022 17:16
    No replies, thread closed.
    Is there any other way for an agent to use scripter other than through an interaction.

    For example, just use data actions built into the scripter page without an interaction being presented to the agent, 

    #Scripting
    #Architect/Routing
    ​​​
    #ArchitectureandDesign
    #Implementation
    #Integrations
    #Outbound

    ------------------------------
    Matthew Raleigh
    Contact Center Engineer L2
    Broker Solutions, Inc. DBA New American Funding
    ------------------------------


  • 2.  RE: Scripter Usage

    Posted 03-17-2022 18:25
    No replies, thread closed.
    No?

    Outside of the Agent Script you can trigger DataActions from Flows and Outbound Campaigns.
    But outside of all that, they are usually just API calls, no reason you can't build an app or webservice that does the same thing as the DataAction, and that could be used outside of any interaction.

    ------------------------------
    Anton Vroon
    ------------------------------



  • 3.  RE: Scripter Usage

    Posted 03-18-2022 13:10
    No replies, thread closed.
    Thanks for your reply. 


    ------------------------------
    Matthew Raleigh
    Contact Center Engineer L2
    Broker Solutions, Inc. DBA New American Funding
    ------------------------------