VaunMcCarthy | 2021-06-13 20:54:41 UTC | #1
Hi guys
I want to display a text item only when the call duration is over a preset amount of time. So I've tried using the {{Scripter.Agent Call Duration}} > x syntax in a dynamic boolean variable but that doesn't seem to work. I'm guessing it's the "x" part of this that I don't have right. Is this just a case of finding the right hh:mm:ss format?
VaunMcCarthy | 2021-06-14 07:39:51 UTC | #2
For anybody interested, I've done this in a roundabout way by using the slice function to get the last two digits of the agent call duration and a boolean to analyse the value of that and control the visibility of the text I want to display.
system | 2021-07-15 07:39:52 UTC | #3
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