Genesys Cloud - Main

 View Only

Sign Up

  Thread closed by the administrator, not accepting new replies.

  • 1.  Search and play recordings exported to local storage.

    Posted 07-02-2023 10:59
    No replies, thread closed.

    Hi
    Our customer wants to save the recordings on a local storage (and remove them from the cloud). Is it possible to search and listen to the recordings that are saved on local storage.

    Thank you. Anna


    #Implementation
    #Integrations
    #Telephony
    #Unsure/Other

    ------------------------------
    Anna Mazor
    ITNAV-Pro Ltd.
    ------------------------------


  • 2.  RE: Search and play recordings exported to local storage.

    Posted 07-02-2023 19:37
    No replies, thread closed.

    Hey Anna, 

    The main way I would do this is by exporting all interactions first to AWS, then downloading to local - deleting from AWS - You could then also do a bulk delete from Genesys. There are a number of other things you can do here, but this would be the best. To search, you would need to index them - though the folders for each interaction include the conversation ID. So, you could pull the interaction data also and store that, and map it to the file location. 

    Hope this helps, happy to expand if you need. 



    ------------------------------
    Lawrence Drayton
    Prvidr Pty Ltd
    ------------------------------

    Original Message


  • 3.  RE: Search and play recordings exported to local storage.

    Posted 07-14-2023 19:30
    No replies, thread closed.

    Hi Anna,

    Have a search through the AppFoundry and you will find a partner who does exactly what you are asking.



    ------------------------------
    James McIntosh
    Interaction Solutions Pty Ltd
    ------------------------------

    Original Message


Related Content