Hello everyone! I am looking to acquire data on when an agent pressed the secure pause button and for how long. Ultimately, I need to know how long a call wasn't recorded. When I navigate to a specific interaction and hover over the call, I see the amount of time the recording was paused. Is there way to use this data on an aggregate level in the dashboards? Any suggestions would be much appreciated!
#QualityManagement------------------------------
Corrie Milster
Lentegrity LLC
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