Genesys Cloud - Main

We currently have a business challenge where by we cannot take a card payment from a customer within the BOT or on a Web Messenger interaction. 

2 reasons for this is the auto redaction of card or IBAN details within Genesys itself and secondly, just the oveal risk to customers details potentially be shared.

I am wondering if any other Genesys customers are experiencing this problem and if so, who alternative journeys have you createdto over come this?

We have found that this is severely impacting our opportunities of upselling and retaining potential ceasing customers. Any advice or help would be greatly appreciated

Hello Joanne, 

I have a couple ideas that maybe helpful. 

You could try looking into Secure payment integrations from our app foundry. But please keep in mind these integrations are usually managed by third party and any issues you would have to go to the third party source. 

You could also use our secure flow option which is PCI DSS compliant. 

These are just some basic ideas to help getting you started. 

Hopefully someone in the community can provide examples of what they are doing!

Cheers!

We currently have a business challenge where by we cannot take a card payment from a customer within the BOT or on a Web Messenger interaction. 

2 reasons for this is the auto redaction of card or IBAN details within Genesys itself and secondly, just the oveal risk to customers details potentially be shared.

I am wondering if any other Genesys customers are experiencing this problem and if so, who alternative journeys have you createdto over come this?

We have found that this is severely impacting our opportunities of upselling and retaining potential ceasing customers. Any advice or help would be greatly appreciated

HI Camreon

Thanks for your reply. We currently have the Secure flow option at 2 payment points in our Voice IVR jounrey, however, I am looking for a solution to the Digital journey ie - Bot interaction or Web Messenger interaction. If you have any ideas for this, it would be great 🙂

I will look a bit more into the app foundrys and see if they offer an alternative solution. It would be great to hear some feedback from other Genesys customers on how they have overcame this challenge. I am sure we are not the only ones that are finding this an issue 

Hello Joanne, 

I have a couple ideas that maybe helpful. 

You could try looking into Secure payment integrations from our app foundry. But please keep in mind these integrations are usually managed by third party and any issues you would have to go to the third party source. 

You could also use our secure flow option which is PCI DSS compliant. 

These are just some basic ideas to help getting you started. 

Hopefully someone in the community can provide examples of what they are doing!

Cheers!

We currently have a business challenge where by we cannot take a card payment from a customer within the BOT or on a Web Messenger interaction. 

2 reasons for this is the auto redaction of card or IBAN details within Genesys itself and secondly, just the oveal risk to customers details potentially be shared.

I am wondering if any other Genesys customers are experiencing this problem and if so, who alternative journeys have you createdto over come this?

We have found that this is severely impacting our opportunities of upselling and retaining potential ceasing customers. Any advice or help would be greatly appreciated