Raghava_PVDS | 2020-09-24 09:41:21 UTC | #1
Hi, I am using PATCH /api/v2/conversations/calls/{conversationId} to set the recordingState
However I am getting some failure when trying to issue the PATCH command for a user who is not in the Conversation. Error 403: { "status": 403, "code": "conversation.error.forbidden.not.active.participant", "message": "Requesting user is not active participant on call", "messageWithParams": "Requesting user is not active participant on call", "messageParams": {}, "contextId": "464c6aec-5e30-469c-b574-c303fac56789", "details": [], "errors": [] }
Please let me know how to pause the recording using API
Jerome.Saint-Marc | 2020-09-24 12:23:32 UTC | #2
Hello,
The question and answer are still the same than this other post: https://developer.mypurecloud.com/forum/t/secure-pause-api/1882
The user sending the PATCH /api/v2/conversations/calls/{conversationId} to set the recordingState must be an active participant of the call. A user who is not part of the call can't send that request - it will be rejected with the 403 error ("code": "conversation.error.forbidden.not.active.participant", "message": "Requesting user is not active participant on call").
Regards,
system | 2020-10-25 12:23:37 UTC | #3
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This post was migrated from the old Developer Forum.
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