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SecureInboundFlow return variables to the Script

  • 1.  SecureInboundFlow return variables to the Script

    Posted 06-05-2025 19:19

    Szlaski_Daniel | 2017-09-25 10:21:50 UTC | #1

    Hi,

    Could you give me an advice how I can return variables from Architect back to Scripter, when Agents waits for a Customer to return from SecureIVR? I've used SetScreenPop & Input variables, but it looks like Scripter do not refresh those values when waiting for a return.

    1. Customer dial-in, Agent pickup a Call and send Customer back to Architect to the SecureFlow using a button
    2. Agent waits for Customer return
    3. Inside the Architect I set SetScreenPop and fill my variables
    4. Customer return to the same Agent
    5. My Variables set on Architect are not updated

    Will this work in that scenario? If not how I can achieve that?

    Regards, Daniel

    tim.smith | 2017-09-25 16:24:31 UTC | #2

    Unfortunately, there is no direct way to pass data from a secure action back to the script. To do this, you will need to build and implement a custom data action and web service to handle the following scenario:

    1. Agent transfers to secure flow
    2. Things happen in the secure flow to produce data
    3. In the secure flow, execute a data action to send data to your custom web service for safe keeping
    4. Return caller to agent
    5. Agent invokes a data action to retrieve data from your custom web service
    6. Make use of data returned from data action

    Szlaski_Daniel | 2017-09-25 16:37:56 UTC | #3

    Hi Tim. Thanks for that. Looks a little bit overload work for just to get payment result but I understand that.

    Thanks Daniel

    system | 2017-10-26 16:38:12 UTC | #4

    This topic was automatically closed 31 days after the last reply. New replies are no longer allowed.

    This post was migrated from the old Developer Forum.

    ref: 1858



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