Genesys Casual

It's finally here! The new Advocacy Rewards Store is available for customers to view and redeem their GCAP points.

There are a wide variety of rewards like training vouchers, Genesys swag, professional services, and even free Xperience passes! You can now see your available points and your activity history on your store profile.

How it works:

1. Log in with your Okta credentials
2. Your remaining points from the old GCAP program have already been added
3. All new points earned in 2025 are reflected in your "Point Summary" once you log in
4. You can track your point balance at the top of the store
5. Enjoy the store in your local browser language

BONUS: A limited number of Xperience passes are available now for 800 points – first come, first serve! A second batch drops at 2pm EST today, so don't miss out!

Want to earn some points? Check out the Genesys Advocacy Opportunities page, which gives you a rotating list of GCAP challenges available, so check back often.

If you want some major points the Reporting and Analytics Community is running a Tips and Tricks Contest and you can get some major points:  

• 10 points for entering

• 25 points for honorable mentions 

• 50 points for the runner up 

• 100 points and a Prize Wall pick for the winner

What are you waiting for? Go get some points and some rewards!

#News

------------------------------
Nicole Milliken
Senior Online Community Video Specialist
------------------------------

Hi Nicole,

As far as I recall, I had accumulated over 36,000 points in your previous GCAP system. However, when I logged into the new system today, it only shows 180 points.

Could you please clarify what happened to the points I earned in the old system?

And I was also based out at Amber level – the second highest! So I want to know how you have calculated my older points into new system?

It's finally here! The new Advocacy Rewards Store is available for customers to view and redeem their GCAP points.

There are a wide variety of rewards like training vouchers, Genesys swag, professional services, and even free Xperience passes! You can now see your available points and your activity history on your store profile.

How it works:

1. Log in with your Okta credentials
2. Your remaining points from the old GCAP program have already been added
3. All new points earned in 2025 are reflected in your "Point Summary" once you log in
4. You can track your point balance at the top of the store
5. Enjoy the store in your local browser language

BONUS: A limited number of Xperience passes are available now for 800 points – first come, first serve! A second batch drops at 2pm EST today, so don't miss out!

Want to earn some points? Check out the Genesys Advocacy Opportunities page, which gives you a rotating list of GCAP challenges available, so check back often.

If you want some major points the Reporting and Analytics Community is running a Tips and Tricks Contest and you can get some major points:  

• 10 points for entering

• 25 points for honorable mentions 

• 50 points for the runner up 

• 100 points and a Prize Wall pick for the winner

What are you waiting for? Go get some points and some rewards!

#News

------------------------------
Nicole Milliken
Senior Online Community Video Specialist
------------------------------

Hi Gaurav, 

Your 180 points will now have the same value of the 36,000 you had before. We have now condensed points so they will now reflect in the hundreds instead of the thousands. The point values for the prizes have also been amended to be smaller as well.

Hi Nicole,

As far as I recall, I had accumulated over 36,000 points in your previous GCAP system. However, when I logged into the new system today, it only shows 180 points.

Could you please clarify what happened to the points I earned in the old system?

And I was also based out at Amber level – the second highest! So I want to know how you have calculated my older points into new system?

It's finally here! The new Advocacy Rewards Store is available for customers to view and redeem their GCAP points.

There are a wide variety of rewards like training vouchers, Genesys swag, professional services, and even free Xperience passes! You can now see your available points and your activity history on your store profile.

How it works:

1. Log in with your Okta credentials
2. Your remaining points from the old GCAP program have already been added
3. All new points earned in 2025 are reflected in your "Point Summary" once you log in
4. You can track your point balance at the top of the store
5. Enjoy the store in your local browser language

BONUS: A limited number of Xperience passes are available now for 800 points – first come, first serve! A second batch drops at 2pm EST today, so don't miss out!

Want to earn some points? Check out the Genesys Advocacy Opportunities page, which gives you a rotating list of GCAP challenges available, so check back often.

If you want some major points the Reporting and Analytics Community is running a Tips and Tricks Contest and you can get some major points:  

• 10 points for entering

• 25 points for honorable mentions 

• 50 points for the runner up 

• 100 points and a Prize Wall pick for the winner

What are you waiting for? Go get some points and some rewards!

#News

------------------------------
Nicole Milliken
Senior Online Community Video Specialist
------------------------------

Hi Nicole,

Could you please explain how the 36,000 points from the old system have been reduced to 180 points in the new system?

Additionally, I've been in contact with Kathryn, @Kathryn Verdoni and according to them, my 36,000 points were linked to my previous email address. The 180 points are associated with my new email, which was updated due to a domain change. They mentioned they're working on migrating the points from my old account to the new one.

However, when I review the points history in the new system, it shows that the 180 points were newly earned - meaning no points have actually been transferred yet.

Make sure what you are replying in the community will be seen by every user, so dont try to cheat here atleast here.

Hi Gaurav, 

Your 180 points will now have the same value of the 36,000 you had before. We have now condensed points so they will now reflect in the hundreds instead of the thousands. The point values for the prizes have also been amended to be smaller as well.

Hi Nicole,

As far as I recall, I had accumulated over 36,000 points in your previous GCAP system. However, when I logged into the new system today, it only shows 180 points.

Could you please clarify what happened to the points I earned in the old system?

And I was also based out at Amber level – the second highest! So I want to know how you have calculated my older points into new system?

It's finally here! The new Advocacy Rewards Store is available for customers to view and redeem their GCAP points.

There are a wide variety of rewards like training vouchers, Genesys swag, professional services, and even free Xperience passes! You can now see your available points and your activity history on your store profile.

How it works:

1. Log in with your Okta credentials
2. Your remaining points from the old GCAP program have already been added
3. All new points earned in 2025 are reflected in your "Point Summary" once you log in
4. You can track your point balance at the top of the store
5. Enjoy the store in your local browser language

BONUS: A limited number of Xperience passes are available now for 800 points – first come, first serve! A second batch drops at 2pm EST today, so don't miss out!

Want to earn some points? Check out the Genesys Advocacy Opportunities page, which gives you a rotating list of GCAP challenges available, so check back often.

If you want some major points the Reporting and Analytics Community is running a Tips and Tricks Contest and you can get some major points:  

• 10 points for entering

• 25 points for honorable mentions 

• 50 points for the runner up 

• 100 points and a Prize Wall pick for the winner

What are you waiting for? Go get some points and some rewards!

#News

------------------------------
Nicole Milliken
Senior Online Community Video Specialist
------------------------------

My points balance is much the same. The new summary all relates to new activities, none of my previous points have been carried forwards.

Hi Nicole,

Could you please explain how the 36,000 points from the old system have been reduced to 180 points in the new system?

Additionally, I've been in contact with Kathryn, @Kathryn Verdoni and according to them, my 36,000 points were linked to my previous email address. The 180 points are associated with my new email, which was updated due to a domain change. They mentioned they're working on migrating the points from my old account to the new one.

However, when I review the points history in the new system, it shows that the 180 points were newly earned - meaning no points have actually been transferred yet.

Make sure what you are replying in the community will be seen by every user, so dont try to cheat here atleast here.

Hi Gaurav, 

Your 180 points will now have the same value of the 36,000 you had before. We have now condensed points so they will now reflect in the hundreds instead of the thousands. The point values for the prizes have also been amended to be smaller as well.

Hi Nicole,

As far as I recall, I had accumulated over 36,000 points in your previous GCAP system. However, when I logged into the new system today, it only shows 180 points.

Could you please clarify what happened to the points I earned in the old system?

And I was also based out at Amber level – the second highest! So I want to know how you have calculated my older points into new system?

It's finally here! The new Advocacy Rewards Store is available for customers to view and redeem their GCAP points.

There are a wide variety of rewards like training vouchers, Genesys swag, professional services, and even free Xperience passes! You can now see your available points and your activity history on your store profile.

How it works:

1. Log in with your Okta credentials
2. Your remaining points from the old GCAP program have already been added
3. All new points earned in 2025 are reflected in your "Point Summary" once you log in
4. You can track your point balance at the top of the store
5. Enjoy the store in your local browser language

BONUS: A limited number of Xperience passes are available now for 800 points – first come, first serve! A second batch drops at 2pm EST today, so don't miss out!

Want to earn some points? Check out the Genesys Advocacy Opportunities page, which gives you a rotating list of GCAP challenges available, so check back often.

If you want some major points the Reporting and Analytics Community is running a Tips and Tricks Contest and you can get some major points:  

• 10 points for entering

• 25 points for honorable mentions 

• 50 points for the runner up 

• 100 points and a Prize Wall pick for the winner

What are you waiting for? Go get some points and some rewards!

#News

------------------------------
Nicole Milliken
Senior Online Community Video Specialist
------------------------------

Hi Nicole,

Could you please explain how the 36,000 points from the old system have been reduced to 180 points in the new system?

Additionally, I've been in contact with Kathryn, @Kathryn Verdoni and according to them, my 36,000 points were linked to my previous email address. The 180 points are associated with my new email, which was updated due to a domain change. They mentioned they're working on migrating the points from my old account to the new one.

However, when I review the points history in the new system, it shows that the 180 points were newly earned - meaning no points have actually been transferred yet.

Make sure what you are replying in the community will be seen by every user, so dont try to cheat here atleast here.

Hi Gaurav, 

Your 180 points will now have the same value of the 36,000 you had before. We have now condensed points so they will now reflect in the hundreds instead of the thousands. The point values for the prizes have also been amended to be smaller as well.

Hi Nicole,

As far as I recall, I had accumulated over 36,000 points in your previous GCAP system. However, when I logged into the new system today, it only shows 180 points.

Could you please clarify what happened to the points I earned in the old system?

And I was also based out at Amber level – the second highest! So I want to know how you have calculated my older points into new system?

It's finally here! The new Advocacy Rewards Store is available for customers to view and redeem their GCAP points.

There are a wide variety of rewards like training vouchers, Genesys swag, professional services, and even free Xperience passes! You can now see your available points and your activity history on your store profile.

How it works:

1. Log in with your Okta credentials
2. Your remaining points from the old GCAP program have already been added
3. All new points earned in 2025 are reflected in your "Point Summary" once you log in
4. You can track your point balance at the top of the store
5. Enjoy the store in your local browser language

BONUS: A limited number of Xperience passes are available now for 800 points – first come, first serve! A second batch drops at 2pm EST today, so don't miss out!

Want to earn some points? Check out the Genesys Advocacy Opportunities page, which gives you a rotating list of GCAP challenges available, so check back often.

If you want some major points the Reporting and Analytics Community is running a Tips and Tricks Contest and you can get some major points:  

• 10 points for entering

• 25 points for honorable mentions 

• 50 points for the runner up 

• 100 points and a Prize Wall pick for the winner

What are you waiting for? Go get some points and some rewards!

#News

------------------------------
Nicole Milliken
Senior Online Community Video Specialist
------------------------------

It's finally here! The new Advocacy Rewards Store is available for customers to view and redeem their GCAP points.

There are a wide variety of rewards like training vouchers, Genesys swag, professional services, and even free Xperience passes! You can now see your available points and your activity history on your store profile.

How it works:

1. Log in with your Okta credentials
2. Your remaining points from the old GCAP program have already been added
3. All new points earned in 2025 are reflected in your "Point Summary" once you log in
4. You can track your point balance at the top of the store
5. Enjoy the store in your local browser language

BONUS: A limited number of Xperience passes are available now for 800 points – first come, first serve! A second batch drops at 2pm EST today, so don't miss out!

Want to earn some points? Check out the Genesys Advocacy Opportunities page, which gives you a rotating list of GCAP challenges available, so check back often.

If you want some major points the Reporting and Analytics Community is running a Tips and Tricks Contest and you can get some major points:  

• 10 points for entering

• 25 points for honorable mentions 

• 50 points for the runner up 

• 100 points and a Prize Wall pick for the winner

What are you waiting for? Go get some points and some rewards!

#News

------------------------------
Nicole Milliken
Senior Online Community Video Specialist
------------------------------

It's finally here! The new Advocacy Rewards Store is available for customers to view and redeem their GCAP points.

There are a wide variety of rewards like training vouchers, Genesys swag, professional services, and even free Xperience passes! You can now see your available points and your activity history on your store profile.

How it works:

1. Log in with your Okta credentials
2. Your remaining points from the old GCAP program have already been added
3. All new points earned in 2025 are reflected in your "Point Summary" once you log in
4. You can track your point balance at the top of the store
5. Enjoy the store in your local browser language

BONUS: A limited number of Xperience passes are available now for 800 points – first come, first serve! A second batch drops at 2pm EST today, so don't miss out!

Want to earn some points? Check out the Genesys Advocacy Opportunities page, which gives you a rotating list of GCAP challenges available, so check back often.

If you want some major points the Reporting and Analytics Community is running a Tips and Tricks Contest and you can get some major points:  

• 10 points for entering

• 25 points for honorable mentions 

• 50 points for the runner up 

• 100 points and a Prize Wall pick for the winner

What are you waiting for? Go get some points and some rewards!

#News

------------------------------
Nicole Milliken
Senior Online Community Video Specialist
------------------------------

It's finally here! The new Advocacy Rewards Store is available for customers to view and redeem their GCAP points.

There are a wide variety of rewards like training vouchers, Genesys swag, professional services, and even free Xperience passes! You can now see your available points and your activity history on your store profile.

How it works:

1. Log in with your Okta credentials
2. Your remaining points from the old GCAP program have already been added
3. All new points earned in 2025 are reflected in your "Point Summary" once you log in
4. You can track your point balance at the top of the store
5. Enjoy the store in your local browser language

BONUS: A limited number of Xperience passes are available now for 800 points – first come, first serve! A second batch drops at 2pm EST today, so don't miss out!

Want to earn some points? Check out the Genesys Advocacy Opportunities page, which gives you a rotating list of GCAP challenges available, so check back often.

If you want some major points the Reporting and Analytics Community is running a Tips and Tricks Contest and you can get some major points:  

• 10 points for entering

• 25 points for honorable mentions 

• 50 points for the runner up 

• 100 points and a Prize Wall pick for the winner

What are you waiting for? Go get some points and some rewards!

#News

------------------------------
Nicole Milliken
Senior Online Community Video Specialist
------------------------------