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  • 1.  SegmentType

    Posted 07-07-2020 12:18
    No replies, thread closed.
    Hi,

    I found the following possible lists of segmenttype elements:

    Alert
    Delay
    Dialing
    Hold
    Interact
    Ivr
    Scheduled
    System
    Unknown
    VoiceMail
    WrapUp

    Is there a way to find the definition for these data elements? Thanks!
    #Reporting/Analytics


  • 2.  RE: SegmentType

    Posted 07-13-2020 05:12
    No replies, thread closed.
    Hi Mary,

    Have you seen this?
    https://developer.mypurecloud.com/api/rest/v2/analytics/metrics.html

    There you will find more details about metrics/segments


    ------------------------------
    Paulo Mesquita
    Spark NZ Trading
    ------------------------------

    Original Message


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