Genesys Cloud - Main

 View Only

Sign Up

  Thread closed by the administrator, not accepting new replies.

  • 1.  Send Data to Data Table or Third-party Database

    Posted 01-19-2020 22:42
    No replies, thread closed.
    Hi,  everyone.
    Is it available that send the data from PureCloud Architect's "Update Data" to Data table
    or third-party database  such as BigQuery and Firebase ?

    Thanks
    #API/Integrations
    #Community Videos (TAM, QA, etc.)

    ------------------------------
    Michiko Takahashi
    Accenture Japan, Ltd.
    ------------------------------


  • 2.  RE: Send Data to Data Table or Third-party Database
    Best Answer

    Posted 01-19-2020 22:54
    No replies, thread closed.
    You can't using the normal tools, but you can create a data action to write to a data table and then read it with the Table tool.  Also, you can use a Lambda function to write to any database.  

    Here are some links:
    https://help.mypurecloud.com/articles/example-aws-lambda-function-for-architect-call-flows/

    https://help.mypurecloud.com/articles/example-aws-lambda-data-action-with-on-premises-solution/

    ------------------------------
    Robert Wakefield-Carl
    Avtex Solutions, LLC
    Contact Center Innovation Architect
    robertwc@avtex.com
    https://www.Avtex.com
    https://RobertWC.Blogspot.com
    ------------------------------

    Original Message


Related Content