MiquelTrillaRomero | 2022-02-03 09:24:06 UTC | #1
Is there any way to include emojis and/or images on the response of a web messaging flow? as an agent it is obvious but if I have to include emojis on automatic responses using an architect flow or amazon lex bot don't know hot to do it.
Angelo_Cicchitto | 2022-02-03 10:56:17 UTC | #2
Hi 👋 You can include Emojis, for example using Send Response action you would just type the Emoji directly, as I did here (see attachment). Emojis are then transmitted with their UTF-8 equivalent. As for images: we don't have support for individual image attachments via Flow. What we do support are Rich Media Cards, which can include also an Image, see here.
MiquelTrillaRomero | 2022-02-03 11:00:49 UTC | #3
Thank you very much Angelo!!, I will check on that. By the way I see that rich media cards is a feature coming soon, do you know by when are they going to be general available? is there any option to be included as an early adopter?
Angelo_Cicchitto | 2022-02-04 10:09:05 UTC | #4
I don't have an exact date for Cards, but we're not far away. Please send email to me or your Genesys Contact with Region and Org-Id, so we can enable this Beta feature.
MiquelTrillaRomero | 2022-02-04 11:45:46 UTC | #5
Hi Angelo,
Can you share your email address or send me an email so I can send you our Org-id to activate the feature.
Thank you
Angelo_Cicchitto | 2022-02-04 13:50:03 UTC | #6
Best if you can comment/subscribe on this Idea please: https://genesyscloud.ideas.aha.io/ideas/DIG-I-156
MiquelTrillaRomero | 2022-02-04 14:17:36 UTC | #7
Done! :grinning:
Please contact me by email in order to provide org details. Thank you! :+1:
John_Carnell | 2022-02-07 21:51:21 UTC | #8
This post was migrated from the old Developer Forum.
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