I've done a similar project involving Qualtrics (we upload stereo opus files and json meta data to them for calls for them to analyze.
The way I accomplished the metadata was using a scripted approach against the database using Python's pyodbc library (InteractionSummary, Participant, Wrapup tables, etc) to extract data by InteractionIDKey when the call is fully deallocated.
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Aaron Lael
State of Utah - comments on this forum reflect my own personal opinions\observations and are separate from any entity I am otherwise involved in.
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Original Message:
Sent: 10-11-2023 16:54
From: Sean Bozley
Subject: Sending Calls\Metadata to Voicebase
Checking to see if anyone has successfully used Voicebase speech analytics tool. They are asking for us to send over our audio files with metadata.
I know how to archive the audio files, but i'm running into issues with the metadata.
Any suggestions?
#Reporting/Analytics
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Sean Bozley
Los Angeles Police Federal Credit Union
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