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Sending web chat messages through API

  • 1.  Sending web chat messages through API

    Posted 06-05-2025 18:27

    Liezl_Tamunday | 2023-08-07 08:16:10 UTC | #1

    Hi,

    I am trying to use POST /api/v2/conversations/chats/{conversationId}/communications/{communicationId}/messages as per the documention > https://developer.genesys.cloud/commdigital/digital/webchat/agentchat.

    But I am getting a 404 not found error in the API explorer. I'm trying to find the communicationId from the GET /api/v2/conversations/{conversationId} API but none of the id's work.

    These are the steps I was performing:

    1. Send a chat to a queue
    2. Received the chat message by myself as an agent
    3. In the API explorer (user is the same as the agent), I retrieved communicationId from this API> GET /api/v2/conversations/{conversationId}. I took the id from participant (agent) obect > "chats"
    4. Execute POST /api/v2/conversations/chats/{conversationId}/communications/{communicationId}/messages from the API explorer

    Result was 404 NOT Found

    I tried all the id's that I can get under the participant object but all resulted to 404. Can you please let me know what am I doing wrong?

    Jerome.Saint-Marc | 2023-08-07 08:59:16 UTC | #2

    Hello,

    The POST /api/v2/conversations/chats/{conversationId}/communications/{communicationId}/messages endpoint is not supported with WebChat v1 (Contact Center Widget with version 1.0). I think that's why you are getting a 404 Not Found. You can try with Widget Version 2 (I think it also works with 1.1).

    Regards,

    Liezl_Tamunday | 2023-08-14 09:01:20 UTC | #3

    Thanks for the response, it worked using version 2!

    system | 2023-09-14 09:01:43 UTC | #4

    This topic was automatically closed 31 days after the last reply. New replies are no longer allowed.

    This post was migrated from the old Developer Forum.

    ref: 21340



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