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  • 1.  Sensitive Data Masking for Voice Transcripts in French and Italian (Early Preview)

    GENESYS
    Posted 10-31-2023 10:14
    Edited by Anik Dey 11-02-2023 10:57

    Hi Community Members,

    In August, 2023, we launched the sensitive data masking feature for English voice transcripts. This feature, on a best effort basis, redacts voice recordings and masks sensitive data in transcripts, such as PII and PCI entities. Additional information can be found here - Sensitive data masking Archives - Genesys Cloud Resource Center

    Now we are extending language support to French and Italian voice transcripts.

    If you would like to try out the Beta, please sign up using this form:

    https://forms.office.com/r/MeQkaXuCAw


    #BetaAnnouncement

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    Anik Dey
    Genesys - Employees
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  • 2.  RE: Sensitive Data Masking for Voice Transcripts in French and Italian (Early Preview)

    Posted 3 days ago

    Hello, 

    do you know when is expected to have SPanish for this?



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    Dario Torres
    Sabre Global Service S.A.
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    Original Message


  • 3.  RE: Sensitive Data Masking for Voice Transcripts in French and Italian (Early Preview)

    GENESYS
    Posted 3 days ago

    Hi Dario, we plan to support Spanish by end of September 2024.



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    Anik Dey
    Genesys - Employees
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    Original Message


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