Workforce Engagement Management

Dear Community members,

The sensitive data masking for voice transcripts is a permission-based feature that automatically redacts, on a best effort basis, voice recordings and masks sensitive data in transcripts, such as PII and PCI entities.

We are now extending the language support to voice transcripts in German, Swiss German, Dutch, Portuguese and Spanish.

Additional information about enabling the automatic redaction of sensitive information can be found here:

https://help.mypurecloud.com/articles/enable-automatic-redaction-of-sensitive-information/