Workforce Engagement Management

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Sentiment data in Topic Trends

  • 1.  Sentiment data in Topic Trends

    GENESYS
    Posted 02-01-2023 11:24
    Hi everyone

    Today we realeased the ability to get Sentiment information in the Topic Trends view

    This is a great addition to the view, enabling you to see the Sentiment associated to any of the Topics you view.

    The sentiment column will show you a distribution of sentiment on each of the Topics:


    Additionally you're able to add columns to give insights on the number and percentage of Positive, Neutral or Negative interactions:


    This a really great addition to the Topic Trends view, giving greater insight into the impact on Sentiment for different Topics

    Thanks
    #SpeechandTextAnalytics

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    Andrew Boland
    Genesys - Employees
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