Hi everyone
Today we realeased the ability to get Sentiment information in the Topic Trends view
This is a great addition to the view, enabling you to see the Sentiment associated to any of the Topics you view.
The sentiment column will show you a distribution of sentiment on each of the Topics:
Additionally you're able to add columns to give insights on the number and percentage of Positive, Neutral or Negative interactions:
This a really great addition to the Topic Trends view, giving greater insight into the impact on Sentiment for different Topics
Thanks
#SpeechandTextAnalytics------------------------------
Andrew Boland
Genesys - Employees
------------------------------