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  • 1.  September 2022 Instructor of the Month

    GENESYS
    Posted 09-16-2022 08:36

    Hennie Geldenhuys is our featured Instructor of the Month for September!

     
    Hennie has been working with the Pure Connect Software since 2000. He started off as a Support Engineer then moved over to the Installation team back then it was Called PSO. Part of the PSO teams' job was to do on sight training on the product and this is where he found his niche for training. Hennie started asking around to find out how to become a trainer and after long emailing back and forth, he finally got the opportunity to become a trainer. He had to go over to HQ to be trained up on all the products that was offered at that stage. He had to be there for 7-weeks to get trained up, yes, no joke 7 weeks in a hotel. After that Hennie went back to SA to start building the training room, but he had to go back for a second stint to do the training in class so another 7-week session, but this time standing in class giving training. In 2012, my then company was bought by ININ and we became ININ SA. He got sort of soled to NIIT with the Instructors back in May 2016. In 2018, he was asked to be an Instructor for Genesys.

     

    Hennie delivers training on the Pure Connect and Genesys Cloud product lines. Below are the courses he teaches to date:

     

    Pure Connect:

    Administrating the CIC System, Configuring Call Flows, IC System Configuration and Support, Interaction Center Core Specialist (ICCS) Intensive, Interaction Center Certified Engineer (ICCE), Interaction Dialer Certified Engineer (IDCE), and Interaction Center Handler Developer (ICHD).

     

    Genesys Cloud:

    GC Implementation, GC Contact Center Administration, GC Reporting & Analytics, GC Workforce Management, GC Outbound, and GC Scripting.

     

    Hennie's specialization is Pure Connect, Admin the CIC and Config Call Flows. He really enjoys the call flow creation and how you can change the system but do not have to do development. The Admin is so simple and easy to understand and I think this I why I enjoy teaching these subjects. If Hennie had to choose a favorite course to teach, it is Pure Connect Call Flows. Again, the creativity that you can use in the flows is awesome. I also love teaching GC Contact Center Administration. He states it is a great product. Hennie says when you show students things they did not know or understand beforehand and then they get it, that's a great feeling.

     

    Hennie loves to do Air gun target shooting or as they call it in the UK "plinking" which is from the sound the targets make when you hit them. Hennie and his wife also love hiking. There are so many hiking trails around him that they still must do.

     

    Hennie's favorite vacation spot is The Kruger National Park in South Africa. The park is home to an astounding volume and diversity of wildlife. It is the largest (almost two million hectares) and oldest national park in South Africa. It forms part of the Great Limpopo Transfrontier Park, a massive wilderness area linking Limpopo National Park in Mozambique and Gonarezhou National Park in Zimbabwe.  The park is home to 114 different species of reptiles; more than 500 species of birds; and 147 mammals, including the Big Five: lion, leopard, buffalo, elephant, and rhino. Other species include zebras, giraffes, impala, cheetah, and hippo to name but a few. The park is also one of the last refuges for endangered species, including the black rhino and African wild dog. You get to see all this driving yourself around in your own vehicle. You could also see things from safari tour or if you are brave, a 4-day hike, which Hennie have done. It was a once in a lifetime experience!

     

    Hennie currently lives in the UK in a small village called Fleet. They have London in their back yard about a 45min drive. He enjoys a quiet surrounding with plenty of opportunities for hikes/walks. Hennie and his family are close to the coast only one hour's drive. The weather is mild and the people are welcoming.

     

    Let us know if you've enjoyed classes with Hennie or have a memory that stands out!














    #Other/NotSure

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    Kristi Croker
    Genesys - Employees
    Manager, Global Delivery
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  • 2.  RE: September 2022 Instructor of the Month

    GENESYS
    Posted 09-16-2022 09:42
    AWESOME pictures man! Thank you so much for sharing.

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    Rodrigo Romao
    Genesys - Employees
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  • 3.  RE: September 2022 Instructor of the Month

    GENESYS
    Posted 09-16-2022 11:43

    Hurrah for Hennie!!!!

    Only since 2000? Youngster...

    (I work with Abraham Fleming daily, BTW)



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    George Ganahl GCP (Genesys Cloud), ICCE
    Principal PS Consultant
    Genesys
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  • 4.  RE: September 2022 Instructor of the Month

    GENESYS
    Posted 09-26-2022 09:17
    Congrats Hennie!

    Is it the cheetah you are grilling?! WoW hahaha

    Lovely pictures, magic place! Thank you for sharing :)

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    Israel Borges
    Genesys - Employees
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