Thank you, Trey. I opened a case, but was curious if this was happening to anyone else. It started last week for us last week, but we only noticed when the user at the end of the list was wondering why they were getting more calls than usual.
------------------------------
Jason Tripp
Independent Health Association, Inc.
------------------------------
Original Message:
Sent: 06-14-2022 13:17
From: trey buck
Subject: Sequential Call Group Members being called in reverse order
Hi Jason - I have not heard of this happening with any other customers. Have you engaged Customer Care on this issue? That would be the right starting point so we can take a look!
------------------------------
Trey Buck
Genesys - Employees
Senior Product Manager
Original Message:
Sent: 06-13-2022 13:09
From: Jason Tripp
Subject: Sequential Call Group Members being called in reverse order
Has anyone else's sequential groups start displaying this behavior? We have an on call group that is set up to help with user issues, and now when you call the number for the group, it starts at the end of the list and works it's way up, instead of starting at the top.
#PlatformAdministration
#Telephony
------------------------------
Jason Tripp
Independent Health Association, Inc.
------------------------------