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  • 1.  Servicenow Chat window pop up issue

    Posted 10-04-2023 22:03
    No replies, thread closed.

    Hello Team,

     

    Our Agents are using iServe to accept their chat call. Once they receive the call we are seeing 2 issues.

    1) when agent accept the chat call, the chat window is not automatically . The Agent has to click chat icon to open the window

    2) the Window for chat is taking 10 to 15 seconds to open the chat

    Please advise if anyone faced this issue


    #Omni-ChannelDesktop/UserInterface


  • 2.  RE: Servicenow Chat window pop up issue

    Posted 10-05-2023 18:24
    No replies, thread closed.

    Hi Team, 

    Does anyone facing this issue?



    ------------------------------
    Hariharasudan Ramachandran
    WTI Holdings LLC
    ------------------------------

    Original Message


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