Hi Folks,
I am trying to create integration with servicenow using the below servicenow data actions.
https://appfoundry.genesys.com/filter/genesyscloud/listing/09813aca-d1da-41cf-894b-f1bbb2f4b7ae
I filled the required infomations from servicenow e.g client ID, client secret, user id, user password & grant type.
whenever I try to use any of action from this data action it always asking me for token as per the below json info.
i made a lot of researches in how to get the token from this data action but i couldn't.
can anyone help me to make the data action fully integrated with servicenow with no issues.
p.s. I tried using postman to servicenow and I was able to reach and get the token also made test search for incident and its all working fine.
This is the result ServiceNow data action integration (Auth)
"message": "No authentication bearer token specified in authorization header.",
"code": "authentication.required",
"status": 401,
"messageParams": {},
"contextId": "b5858b64-ec00-4173-bdf8-a884289b1e07",
"details": [
{
"errorCode": "ACTION.REMOTE_ENDPOINT"
}
],
"errors": [
{
"message": "REST call for action execute failed. Message: Request to backend service failed. Response from web service: {\"error_description\":\"access_denied\",\"error\":\"server_error\"} [b5858b64-ec00-4173-bdf8-a884289b1e07]",
"code": "AUTHENTICATION_REQUIRED",
"status": 401,
"messageParams": {},
"details": [],
"errors": []
}
]
}
#DataActions#Integrations------------------------------
Mahmoud Alshobaki
Senior Consultant
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