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  • 1.  ServiceNow Unified Experience

    Posted 05-21-2025 19:20
    No replies, thread closed.

    Hi everyone

    Just wondering, if anyone has experience with installation servicenow unified plugin, especially for screenpop.

    How to setup screeenpop in servicenow unified plugin, so if inbound call comes in, it will lookup servicenow contact based on customer phone.

    Currently what i can get is see below screenshot only, unable to lookup contact by customer phone

    Appreciate for all advise

    thank you


    #API/Integrations
    #Unsure/Other

    ------------------------------
    Fransiska Hendra
    NA
    ------------------------------


  • 2.  RE: ServiceNow Unified Experience

    Posted 05-28-2025 08:28
    No replies, thread closed.

    Hello Fransiska, 

    Have you followed these steps to get the integration in your environment? Its very important to follow all the steps. If you have, you might need to open a case with customer care to so they can check your configuration to see where the disconnect is between Genesys and ServiceNow. 



    ------------------------------
    Cameron
    Online Community Manager/Moderator
    ------------------------------

    Original Message


  • 3.  RE: ServiceNow Unified Experience
    Best Answer

    Posted 05-29-2025 03:26
    No replies, thread closed.

    hi Cameron,

    Thanks for advise, yes i have followed steps in link.

    Yes, i have asked to customer care, they have response that the screenpop based on customer ANI in servicenow unified not available yet.

    Thank you 

    Fransiska



    ------------------------------
    Fransiska Hendra
    NA
    ------------------------------

    Original Message


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