Martin | 2018-05-30 07:36:54 UTC | #1
Hello
How do I set a call's through the API so that the note will be displayed here:
I tried to set a Wrapupcode with a note like this:
conversationApi.PatchConversationParticipant (myConversationId, myParticipantId, new MediaParticipantRequest (new Wrapup (myWrapUpCode, null, "This is a note")));
but nothing is displayed.
Thanks Martin
tim.smith | 2018-05-30 13:16:57 UTC | #2
but nothing is displayed.
It may not be updating the UI. Did you try retrieving the conversation object via the API to see if that participant has wrap up notes set?
Martin | 2018-05-30 13:57:17 UTC | #3
I get a notification about the user's call. There I can see that the note was set correctly. (see below). I too have the feeling that this is not updated in the GUI.
Is there any way I can let the agent see some arbitrary text about a call?
TIA Martin
"TopicName": "v2.users.xxxxxxxxxxxxxx.conversations.calls", "Version": "2", "EventBody": { "recordingState": "active", "id": "06bb58e9-cdf8-4b3c-8e19-f008cc1bedb9", "participants": [ { "state": "connected", "direction": "inbound", "recordingState": "active", "id": "41a6057e-774d-4a6d-948f-3422e518393b", "name": "Switzerland", "address": "tel:+41582239559", "connectedTime": "2018-05-30T13:50:13.282Z", "purpose": "customer", "held": false, "wrapupRequired": false, "queue": { "id": "5fd85460-999c-4adc-b3c1-aba688a1069b" }, "attributes": {}, "provider": "Edge", "wrapup": { "code": "f6c3df13-d0b4-47ed-bdf9-005066412492", "notes": "This is a note", "durationSeconds": 0, "endTime": "2018-05-30T13:50:18.381Z", "additionalProperties": {} }, "muted": false, "confined": false, "recording": true }
tim.smith | 2018-05-30 14:03:30 UTC | #4
Yeah, this definitely seems like a core product bug with the UI. Can you report the UI issue via PureCloud Support please? Thanks!
Martin | 2018-05-30 15:48:42 UTC | #5
OK, will do. But I can't wait for a bugfix as the customer needs it NOW (don't they always :) )
So: Is there any way I can let the agent see some arbitrary text for a call?
tim.smith | 2018-05-30 21:05:00 UTC | #6
You could build a quick Client App and pop a toast message in PureCloud as well as display whatever you need to in the embedded app. Note that the user does have to open this app once after logging in or refreshing the page as the apps aren't loaded until a user opens them for the first time.
system | 2018-06-30 21:05:06 UTC | #7
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