hello,

We have configured the inqueue flow so that it leaves a voicemail and it is transferred to the corresponding queue.

Would it be possible to queue with a delay so that the recording of that voicemail becomes available?
When the agents loginin genesys, it enters without a problem, but when it comes into Salesforce, we do not have the record and if in Salesforce we give them access to the call data, they do not have the information when it has not yet been uploaded the recording.

thank you