JF2016 | 2016-08-04 07:57:17 UTC | #1
How can i set the language skills for a user via the Platform API. I found no request for it ?
KevinGlinski | 2016-08-04 10:37:49 UTC | #2
did you see /api/v2/users/{userId}/routingskills
https://developer.mypurecloud.com/api/rest/v2/users/index.html
JF2016 | 2016-08-04 11:47:50 UTC | #3
I have seen this. But it only allows me to set the routing skills but not the language skills. I have a user with the following skills set. <img src="//inin-prod-use1-developerforum.s3.amazonaws.com/original/1X/3a3ef25bbd9b6c84c8d643c150f2babff7302933.JPG" width="690" height="158">
If I use the GET /api/v2/users/{userId}/routingskills i only get the following skills: Linux Marketing Sales Service Windows
The language Skills like English - Spoken, English - Written ect are not listed here, and i also can't set them with this request. Setting routing skills is working fine. But i don't know how to set the language skills.
KevinGlinski | 2016-08-04 13:33:29 UTC | #4
I'll be honest I don't know what UI that is from, where is it? :confused:
tim.smith | 2016-08-04 13:38:01 UTC | #5
I'm trying to track this down already.
JF2016 | 2016-08-04 14:45:29 UTC | #6
It is from Admin/People - Roles and Permissions. ACD Skills . Here is an English Screen Shot.<img src="//inin-prod-use1-developerforum.s3.amazonaws.com/original/1X/3b84c755a58fa950d11f2f247ffcb9f36f703952.jpg" width="690" height="246">
It was a German UI.
tim.smith | 2016-08-04 15:46:13 UTC | #7
The APIs to administer that list of language skills uses the resources found here: https://developer.mypurecloud.com/api/rest/v2/languages/index.html
However, there is no API to allow you to assign language skills to users. I have logged API-1751 to add resources to the Platform API to manage language skills for users. For now, you'll have to do this via the UI.
JF2016 | 2016-08-04 15:19:00 UTC | #8
Not the answer i expected but thank you for your fast support.
system | 2017-08-28 19:25:59 UTC | #9
This post was migrated from the old Developer Forum.
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