McConnell_Rechelle | 2022-09-16 18:52:55 UTC | #1
Hi,
I have to set up a Call flow with schedules and each schedule has it's own prompt.
I've created the 31 schedules and loaded the 31 wave files in the prompt. However, I am having difficult assigning them all in an Inbound Call flow.
Example:
I have 31 Schedules and each day will play different prompt and can also transfer to ACD and disconnect.
MelissaBailey | 2022-09-16 18:52:50 UTC | #2
Option 1) use a switch to pick the prompt & schedule Option 2) create a list of each and pick the item with the correct index Option 3) use the Find User Prompt and Find Schedule actions to get the ones to use.
Option 3 has a few drawbacks, primarily if you rename something it won't work. For example if you rename ScheduleDay5 to ScheduleDay5 the lookup will fail. Make sure you account for that with the failure paths. You also might get rate limited.
Options 1 & 2 will not fail in either of those manners because you are hardcoding the items. For option 2, remember lists use 0 based index (i.e. the first item is index 0, the 2nd is index 1, etc).
McConnell_Rechelle | 2022-09-16 21:03:47 UTC | #3
Yes, I've tried the Switch. Is there's a way to rename the CASE item? Also, I tried to type the name of the schedule but it's only showing prompts
McConnell_Rechelle | 2022-09-16 21:04:43 UTC | #4
McConnell_Rechelle | 2022-09-16 21:05:24 UTC | #5
McConnell_Rechelle | 2022-09-16 21:59:23 UTC | #6
Will this work?
system | 2022-10-17 21:59:28 UTC | #7
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