masanchezmemo | 2018-06-18 13:05:40 UTC | #1
Hello guys,
I'm kind of confused with Set Participant Data. What exactly does this tool? Where does it store the data?
What I'm trying to do is to get a input from caller set it as participant data and when that call is routed to a ACD I want that data to be avaible wothin an inbound script.
Should I use a Data Action as a complement to Set Participant Data?
Regards,
Mario
Jason_Mathison | 2018-06-18 13:24:08 UTC | #2
So here is the resource center documentation on this: https://help.mypurecloud.com/articles/set-participant-data-action/
A common use case is to perform a Data Action to lookup a caller in a CRM system, and then set the BR_URLPop Participant Data variable to screen pop the CRM system when an agent gets the interaction.
https://help.mypurecloud.com/articles/screen-pop-a-webpage-for-inbound-calls-callbacks-emails-messages-and-acd-voicemails-in-purecloud-for-chrome/
anon28066628 | 2018-06-19 13:28:16 UTC | #3
What I'm trying to do is to get a input from caller set it as participant data and when that call is routed to a ACD I want that data to be avaible wothin an inbound script.
Set Participant Data adds an attribute to the conversation. This is an array, named "attributes", of simple key/value string pairs added to a conversation participant.
https://help.mypurecloud.com/articles/get-participant-data-action/
Scripter can both read and write conversation attributes; they're referred to as "input / ouput variables":
https://help.mypurecloud.com/articles/script-input-output-variables/
system | 2018-07-20 13:28:17 UTC | #4
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