Hi Nuttapong,
if you want to avoid 10 copys of the flow, than you need to find a way to "send" variables to that flow. One possibility would be 10 "consult-buttons" (1 for each queue), that write the desired queue into the participant data of the call and read that information out in the flow. You could also work with 10 different DIDs, that the agents use for transfer, that are leading to that flow.
Best
Christoph
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Christoph Domaschke
CRONBANK AG
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Original Message:
Sent: 04-18-2024 21:19
From: Nuttapong Limadisai
Subject: set priority consult transfer
Hi @Paul Simpson
I have 10 queues to transfer, so I have to create 10 flows, 1 flow per 1 queue?
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Nuttapong Limadisai
Beryl 8 Plus Public Company Limited
Original Message:
Sent: 04-18-2024 14:07
From: Paul Simpson
Subject: set priority consult transfer
You would have to transfer to an Inbound Flow and then set the priority there when you place the call into the Queue.
HTH
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Paul Simpson
Views expressed are my own and do not necessarily reflect those of my employer.
Original Message:
Sent: 04-18-2024 06:46
From: Nuttapong Limadisai
Subject: set priority consult transfer
After answering the call, in the case where the consult line goes to queue, the line that consults goes to priority = 0.
Is there a way to increase the priority of the consult?
If so, where should I go to fix it?
#ArchitectureandDesign
#Implementation
#Integrations
#Telephony
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Nuttapong Limadisai
Beryl 8 Plus Public Company Limited
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