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  • 1.  Set work week to begin on Monday instead of Sunday

    Posted 5 days ago

    Good day.  Our week starts on Monday for our reporting purposes.  However, I'm struggling to figure out how to change that in GC.  Whenever I request "this week", or "last week", etc. I defaults to Sunday thru Saturday.

    Is there a way to change this?

    Marty


    #Reporting/Analytics

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    Marty Hand
    National Domestic Violence Hotline
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  • 2.  RE: Set work week to begin on Monday instead of Sunday

    Top 25 Contributor
    Posted 4 days ago

    Hey Marty, 

    Unfortunately not :/ Same for us here also - Our workaround was to replicate data outside of genesys and report in other platforms (AWS Quicksites/PowerBI) Otherwise we just do a manual date range for some of the views to show the week range we want. 



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    Lawrence Drayton
    Prvidr Pty Ltd
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    Original Message


  • 3.  RE: Set work week to begin on Monday instead of Sunday

    GENESYS
    Posted 10 hours ago

    Hello Marty,
     
    There is an idea on Genesys Cloud Product Ideas Lab for this exact issue.  I would recommend voting on and adding your use case to the idea: https://genesyscloud.ideas.aha.io/ideas/ANLS-I-997
     
     



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    Samuel Jillard
    Online Community Manager/Moderator
    Genesys - Employees
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    Original Message


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