Hello.  I've built a digital bot that requires explicit menu selections rather than free-typing, and the only way I've found to accomplish it is using a slot with a list of entries.  It's working as intended, however, I can't seem to find a way to sort the quick reply buttons that are generated from the list.  I can reorder them in the slot type definition, but they don't change in the UI.  Is there an easy way to go about this?

#ConversationalAI(Bots,AgentAssist,etc.)

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Vikki Papesh
Sr. Genesys Cloud Developer II
Tandem Diabetes Care, Inc.
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Vikki, they didn't you use a digital menu with buttons you can put in any order.   You can create any button you want and in any order.  

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Robert Wakefield-Carl
ttec Digital
Sr. Director - Innovation Architects
Robert.WC@ttecdigital.com
https://www.ttecDigital.com
https://RobertWC.Blogspot.com
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Original Message:
Sent: 05-29-2024 18:45
From: Vikki Papesh
Subject: Setting order of Quick Replies using Slot Lists

Hello.  I've built a digital bot that requires explicit menu selections rather than free-typing, and the only way I've found to accomplish it is using a slot with a list of entries.  It's working as intended, however, I can't seem to find a way to sort the quick reply buttons that are generated from the list.  I can reorder them in the slot type definition, but they don't change in the UI.  Is there an easy way to go about this?

#ConversationalAI(Bots,AgentAssist,etc.)

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Vikki Papesh
Sr. Genesys Cloud Developer II
Tandem Diabetes Care, Inc.
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