For Genesys Cloud Voice, the only reason you would want to set this is if you want to limit the number of lines available to be used, like if you only have 25 agents and you won't want 250 calls queued up. Also, if you are using BYOC, you need to make sure this is set to the number of trunks your provider is giving you if they can't burst, and or the number of licenses or sessions on your SBC. It, not, you will run into situations where GC could generate more calls than your SBC or Carrier could handle. Better to get an out of lines message than just dead air or a non-sensical message from the carrier. There may also be the case where you may want to limit total outbound lines and always have lines on other trunks available for inbound, but I don't think this setting would help there with GC, but with BYOC and separate trunks for inbound and outbound, you could.
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Robert Wakefield-Carl
Avtex Solutions, LLC
Contact Center Innovation Architect
robertwc@avtex.comhttps://www.Avtex.comhttps://RobertWC.Blogspot.com------------------------------
Original Message:
Sent: 03-10-2022 20:35
From: Malcolm Green
Subject: Setting the 'Max Call Rate' on External Trunk
Hi All -
Does anyone have any experience in setting the 'Max Call Rate' on an External Trunk?
The Resource Centre doesn't provide any parameters within which to work, in terms of options ... why and when to change from default, what it can be set to, what it shouldn't be set to, etc.
Any assistance greatly appreciated.
Thanks in advance,
Mal.
#Telephony
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Thanks and regards,
Malcolm Green
Nexon Asia Pacific
malcolm.green@nexon.com.au
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