Hi Gina,
No our approach will be a little different, in that the employee will bid on the work plan (set of rules) that they are happy to be scheduled by. We believe that this break from the traditional approach will provide a more flexible solution, as it will be possible to offer both flexible Work Plans and fixed Work Plans to bid on.
As part of the Work Plan Bidding process, we will suggest which Work Plan combination provides you with the best coverage and how many employees you will need for each.
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Paul Wood
Product Manager for Genesys Cloud Workforce Management
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Original Message:
Sent: 04-15-2024 18:15
From: Gina Palmer
Subject: Shift Bidding In CX Cloud
But will we be able to create shifts for the bid without actual agents attached to them. Like Open schedules that you then assign to agents after the fact.
Also, when will Genesys be able to tell us "Here are how many shifts you need (which equates to heads) and the optimum shift times they should work? That is what I really miss from other systems. Is that part of this, as well?
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Gina Palmer
Manager, Workforce Management
Papa, Inc.
Original Message:
Sent: 04-15-2024 17:57
From: Paul Wood
Subject: Shift Bidding In CX Cloud
Yes, you will 🙂
With Schedules being generated at the BU level, you will be able to configure several bid groups, within a single bid, to cater for different MU's and Employee contract types. Anyone who is not part of a bid group will be scheduled based on their default/fixed Work Plan
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Paul Wood
Product Manager for Genesys Cloud Workforce Management
Original Message:
Sent: 04-15-2024 12:20
From: Chris Alwood
Subject: Shift Bidding In CX Cloud
awesome, great to hear! Will there also be a way to generate different schedule/shift bid scenarios w/o using assigned Agent/Work Plans?
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Chris Alwood
NationsBenefits, LLC
Original Message:
Sent: 04-15-2024 11:39
From: Paul Wood
Subject: Shift Bidding In CX Cloud
Hi Chris,
We are currently working on our Shift bidding functionality, Work Plan Bidding, which is set for release in August.
As we near the release date we will share more details and demos/walk-throughs of the new features.
You can also follow our progress in the Ideas Lab:
The new Work Plan bidding feature will provide an end-to-end Administrator and User bidding process for users to rank their preferred Work Plans and have them allocated based on seniority or performance.
Paul
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Paul Wood
Product Manager for Genesys Cloud Workforce Management
Original Message:
Sent: 04-12-2024 13:41
From: Chris Alwood
Subject: Shift Bidding In CX Cloud
Any recommendations on how best to administer Shift Bids within Genesys Cloud CX WFM?
#WorkforceManagement
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Chris Alwood
Director, WFM
NationsBenefits, LLC
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