What is the rule for how far out an agent can participate in a shift trade?

Do the schedules for the week already have to be run or is it just so many weeks out and based solely on the agents Workplan? 

And heres the answer for this one :-)

Currently requests can be made up to 6 weeks out (1 full schedule period) and yes schedules have to be published for any type of trade to work.

What is the rule for how far out an agent can participate in a shift trade?

Do the schedules for the week already have to be run or is it just so many weeks out and based solely on the agents Workplan? 

@Tracy Vickers  I'm not sure as to the answer to my question.  I understand the part where the farthest out someone can request a swap is 6 weeks but I am not sure the answer about if the schedule has to have been run (generated) as that is not the same as "published". 

For this question, lets pretend NOTHING IS PUBLISHED.

Does the week you want to swap have to have been GENERATED in order to request the swap?  Ot does it just have to be within the next 6 weeks, regardless of if schedules have been generated for the week or not.  

And heres the answer for this one :-)

Currently requests can be made up to 6 weeks out (1 full schedule period) and yes schedules have to be published for any type of trade to work.

What is the rule for how far out an agent can participate in a shift trade?

Do the schedules for the week already have to be run or is it just so many weeks out and based solely on the agents Workplan? 

Hi Gina,

The schedule has to be generated and published for the agents to be able to trade.

@Tracy Vickers  I'm not sure as to the answer to my question.  I understand the part where the farthest out someone can request a swap is 6 weeks but I am not sure the answer about if the schedule has to have been run (generated) as that is not the same as "published". 

For this question, lets pretend NOTHING IS PUBLISHED.

Does the week you want to swap have to have been GENERATED in order to request the swap?  Ot does it just have to be within the next 6 weeks, regardless of if schedules have been generated for the week or not.  

And heres the answer for this one :-)

Currently requests can be made up to 6 weeks out (1 full schedule period) and yes schedules have to be published for any type of trade to work.

What is the rule for how far out an agent can participate in a shift trade?

Do the schedules for the week already have to be run or is it just so many weeks out and based solely on the agents Workplan? 

Hi Tracy,

Are you aware of any idea out there that addresses agents needing to be able to submit and orchestrate a Shift Swap without schedules having to be published?  We don't want to publish 6 weeks out because there are too many things that change that far out.  We cannot control what activity code changes trigger the alert to the agents and being 6 weeks out, there are bound to be a lot of changes.  We don't want them getting an alert every time something changes that is a month away, for example.  There is also the issue of schedules disappearing whenever someone cancels time off.  Genesys does not automatically add their schedule back.  Six weeks is a big window for someone to cancel and that schedule to disappear.  

Hi Gina,

The schedule has to be generated and published for the agents to be able to trade.

@Tracy Vickers  I'm not sure as to the answer to my question.  I understand the part where the farthest out someone can request a swap is 6 weeks but I am not sure the answer about if the schedule has to have been run (generated) as that is not the same as "published". 

For this question, lets pretend NOTHING IS PUBLISHED.

Does the week you want to swap have to have been GENERATED in order to request the swap?  Ot does it just have to be within the next 6 weeks, regardless of if schedules have been generated for the week or not.  

And heres the answer for this one :-)

Currently requests can be made up to 6 weeks out (1 full schedule period) and yes schedules have to be published for any type of trade to work.

What is the rule for how far out an agent can participate in a shift trade?

Do the schedules for the week already have to be run or is it just so many weeks out and based solely on the agents Workplan?