Genesys Cloud - Main

 View Only

Sign Up

  Thread closed by the administrator, not accepting new replies.

  • 1.  Shift Trading (times rather than days)

    Posted 04-08-2020 00:38
    No replies, thread closed.

    Hi guys, 

    Our contact centre is moving to a rotating shift model, rather than the set shift patterns we have historically used. 

    As part of this, we want agents to be able to swap shift times if they need to, without needing this to be manually managed by WFM. 

    However, it seems like the Shift Trading feature in PureCloud is only designed to permit swaps between separate days e.g. two agents swapping a Monday shift and a Thursday shift

    Is there any functionality to allow swaps between different shifts on the same day e.g. two agents swapping a 7am Monday shift and a 10am Monday shift? 

    Thanks! 


    #Unsure/Other

    ------------------------------
    Katie Brassell
    Compassion Australia
    ------------------------------


  • 2.  RE: Shift Trading (times rather than days)

    Posted 04-08-2020 03:34
    No replies, thread closed.
    We have resolved this internally. No further solutions needed, thanks!

    ------------------------------
    Katie Brassell
    Compassion Australia
    ------------------------------

    Original Message


Related Content