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  • 1.  Short Abandon Settings

    Posted 06-07-2024 09:10
    No replies, thread closed.

    Hello Folks,

    I just had a query regarding the Short abandon setting.

    On the Analysis , we see there are intervals like A,B,C,D,E.

    Could you please let me know which/which two/which three interval considered as short abandon call ?

    Attaching the screenshot.

    Thanks in Advance


    #PlatformAdministration

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    Datta Rajdeep
    AXA Group Operations SAS
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  • 2.  RE: Short Abandon Settings

    Posted 06-08-2024 00:09
    No replies, thread closed.

    The "short abandon" is the first interval there - A.  The additional ones are there for you to use when looking at views like this:



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    Vaun McCarthy
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    Original Message


  • 3.  RE: Short Abandon Settings

    Posted 06-09-2024 22:03
    No replies, thread closed.

    @Datta Rajdeep 

    In addition to Vaun's note about interval A - being a Short abandon interval, please note Short abandons can also be configured to be ignored within a queue's service level calculation.

    More can be found at https://help.mypurecloud.com/articles/configure-contact-center-analytics-options/ 



    ------------------------------
    Tatjana Knezevic

    www.startelecom.cloud

    https://www.linkedin.com/company/star-telecom-www-startelecom-ca-/
    ------------------------------

    Original Message


  • 4.  RE: Short Abandon Settings

    Posted 06-24-2024 04:15
    No replies, thread closed.

    Hi Vaun,

    I don't see the abandon interval % columns in my queue performance view. What columns did you select to make these visible?

    thanks



    ------------------------------
    Stuart Rimell
    IG Index Limited
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    Original Message


  • 5.  RE: Short Abandon Settings
    Best Answer

    Posted 07-11-2024 09:08
    No replies, thread closed.

    Hi Stuart,

    Here is the link to the Abandon Intervals Metrics view resource centre article on how to access the view and the permissions required. 

    Hope this helps



    ------------------------------
    Samuel Jillard
    Online Community Manager/Moderator
    Genesys - Employees
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    Original Message


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