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Short abandonned call impacts only service level

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  • 1.  Short abandonned call impacts only service level

    Posted 12-02-2020 10:48
    Edited by Jeremy Monzo 12-03-2020 11:49
    No replies, thread closed.
    Hello,

    We can configure in Contact Center/Analytics, if we want include the short abandons calls in the service level calculation.
    Is there any others contact center performance statistic which can be impacted by the short abandonned calls or the service level is the only one?

    thanks
    jeremy
    #Reporting/Analytics

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    Jeremy
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