Legacy Dev Forum Posts

 View Only

Sign Up

Back to discussions
Expand all | Collapse all

Short Term Forecasting attributes Interval unclear

  • 1.  Short Term Forecasting attributes Interval unclear

    Posted 06-05-2025 19:07

    Rishabh | 2022-02-11 08:21:04 UTC | #1

    For the data in short term forecasting , there are two fields: AHTperInterval and OfferedPerInterval. What is the interval mentioned here? If we are fetching the data for a week then what does the perInterval refer to? Is the data for hourly basis for the week?. Need clarity on that. PFB the link to the API: API

    brian.trezise | 2022-02-11 17:54:32 UTC | #2

    Hi Rishabh, Apologies for the lack of clarity on the documentation, I'm looking into improving that.

    In the meantime - The interval length for all short term forecasting data is 15 minutes (anything under the planningGroups field). Long term forecasting intervals are 1 day (anything under the longTermPlanningGroups field).

    Thanks for reaching out! ~Brian

    Rishabh | 2022-02-14 06:09:20 UTC | #3

    Hi Brian,

    Thanks for the response. Can you provide the API link for LongTermForecasting? I am not able to find it on the genesys developer cloud.

    Thanks, Rishabh

    brian.trezise | 2022-02-14 13:07:59 UTC | #4

    Long term forecasts are an extension of short term forecasts. This is the link for getting the long term forecasting data from a short term forecast object

    GET /api/v2/workforcemanagement/businessunits/{businessUnitId}/weeks/{weekDateId}/shorttermforecasts/{forecastId}/longtermforecastdata

    system | 2022-03-16 13:08:00 UTC | #5

    This topic was automatically closed 30 days after the last reply. New replies are no longer allowed.

    This post was migrated from the old Developer Forum.

    ref: 13557



Related Content