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  • 1.  Show only logged in agents on agent performance views.

    Posted 04-09-2020 04:35
    No replies, thread closed.
    Currently when looking at agent performance or status tabs ALL agents are listed including logged out ones.  How can I get that to only show agents who are logged in?
    #Reporting/Analytics

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    Vaun McCarthy
    NTT New Zealand Limited
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  • 2.  RE: Show only logged in agents on agent performance views.

    Posted 04-10-2020 05:30
    No replies, thread closed.
    Hi Vaun,

    I was looking for the same some time ago.

    There is no way to filter or sort users by status on the Agent Performance View but I've seen a couple of ideas in the portal.

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    Paulo Mesquita
    Spark NZ Trading
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