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Hi, I'm using the Embeddable Framework to integrate a CRM-like application with Genesys. We have a spot in the UI where the Genesys telephony controls show up when there is an incoming call. Before a user accepts the call, the screen shows the phone number's location (not useful at all), the ANI (useful) and the queue (somewhat useful). Can the info shown here be configured? I'd like to show the caller's profile info like name and organization (assume that the caller is a contact record in Genesys). 

If I use the web app, Genesys does show the caller's profile info. See the screenshot below. So, how can I show profile info in the Embeddable Framework?

Hello,

I haven't practiced Embeddable Framework for a while. But as far as I remember, you can control the displayed fields through configuration.

In settings, you can define a display object where you can set the interactionDetails. The External Contact name should correspond to externalContact.Name configuration value. The list of available details are on that same page.

Regards,

Hi, I'm using the Embeddable Framework to integrate a CRM-like application with Genesys. We have a spot in the UI where the Genesys telephony controls show up when there is an incoming call. Before a user accepts the call, the screen shows the phone number's location (not useful at all), the ANI (useful) and the queue (somewhat useful). Can the info shown here be configured? I'd like to show the caller's profile info like name and organization (assume that the caller is a contact record in Genesys). 

If I use the web app, Genesys does show the caller's profile info. See the screenshot below. So, how can I show profile info in the Embeddable Framework?